Novell Can't Manage a "Migrate to Linux" Page That Works In Linux? (Shallow Thoughts)

Akkana's Musings on Open Source, Science, and Nature.

Tue, 08 Feb 2005

Novell Can't Manage a "Migrate to Linux" Page That Works In Linux?

Someone on IRC posted a link to a Novell ad trying to persuade people to migrate from Windows to Linux.

It's flash, so I saw the flash click-to-view button. I clicked it, and something downloaded and showed play controls (a percent-done slider and a pause button). The controls respond, but no video ever appears.

Thinking maybe it was a problem with click-to-view, I tried it in my debug profile, with mostly default settings. No dice: even without click-to-view, the page just plain doesn't work in Linux Mozilla. Didn't work in Firefox either (though I don't have a Firefox profile without click-to-view, admittedly). People on Windows and Mac report that it works on those platforms.

I thought to myself, Novell is trying to be pro-Linux, they'll probably want to know about this. So I went up one level to try to find a contact address (there isn't one on the migration page). I didn't find any email addresses but I did find a feedback link, so I clicked it. It popped up an empty window, which sat empty for a minute or two, then filled with "Novell Account: Mal-formed reply from origin s". Any text which might follow that is cut off, doesn't fit in the window size they specified.

What does Novell expect customers to think when they migrate one machine to Linux, start using it to surf the web, and discover that they can't even read Novell's own pro-Linux pages from Linux? What sort of impression is that going to make on someone considering migrating a whole shop?

Fortunately sites like Novell's which don't work in Linux and Mozilla are the exception, not the rule. I can surf most of the web just fine; it's only a few bad apples who can't manage to write cross-platform web pages. But someone early in the migration process doesn't know that. They're more likely to just stop right there.

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[ 11:30 Feb 08, 2005    More linux | permalink to this entry ]